Conditions of Use

1. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by eMail, telephone or fax.

If you return goods bought online, the purchasing contract is cancelled and your credit card will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation.

We have to ask you to return goods at your own cost.

If the goods arrive damaged, please notify your local DHL-Office or Post-Office about the damage.

2. Dispatch & Delivery
Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part and deliver only the part which is avalable. Delivery costs will be calculated on the resulting order value.

Our deliveries are made with the delivery service DHL

After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes two to four working days for it to arrive.

Please note that all deliveries must be signed for.  

3. Prices and delivery costs
All Prices are inclusive of any applicable VAT.
All prices are exclusive shipping costs.
Shipping costs vary depending on country and weight.

4. Reservation of ownership

All goods remain unqualified property of Cats Country/Elina Sistonen until payment has been received in full.

5. Payment, due date, failure to pay
Payment for goods is to be made by credit card or paypal only. Unfortunately, we cannot accept payment sent in the form of cash or cheques. We accept no responsibility for loss.

We will not charge your card until your goods leave our warehouse.

In the case of possible returns, the amount paid will be refunded.

Should your credit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.

6. Identity of the contracting partner
Any contract entered into is concluded with Cats Country unless specifically stated otherwise.

Cats Country/Elina Sistonen
Hohe Koppel 7A
25842 Langenhorn

Phone: +49 4672 7723200
Fax: +49 4672 7723792

VAT ID: DE205382372

7 Miscellaneous
The terms and conditions of this contract are in accordance with German law, excluding UN-commerce law, even when ordering from or delivering to a country other than Germany. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.